In that case we advise you to contact our international department, you can chat with them at http://sprint.co/1PTs0Ar or call them at 888-226-7212 24/7 and we can also call you to connect you with them. We recommend you to make sure the agent that assist write their notes. We have provided the credit of $40 to the account, you should see it in a couple of hours. Gabriela B.
